Start with support
If a plan has not activated as expected or you believe a billing detail needs attention, contact support@epixiiptv.com or message Epixi IPTV on WhatsApp as soon as possible. Include your name, plan, and the issue you are experiencing.
Review process
Our team will review the activation and payment details, ask any necessary questions, and explain the available resolution. Where appropriate, we may help correct setup, move you to a suitable plan, or discuss a refund.
Timing
Refund requests should be raised promptly after purchase or when an unresolved activation issue becomes clear. Payment providers may have their own processing timelines once a refund is approved.
Exclusions
We may be unable to refund access that has been materially used, requests made outside a reasonable review period, or payments affected by inaccurate information supplied during activation. We will always explain the decision clearly.
Contact us
We would rather solve a problem than make you navigate a form. Message us at +44 7723 781927 for the quickest review.